I am experiencing a 100% internet outage since Saturday, May 9, at night.
The fibre modem (PRV3305B) is only showing the “Power” light on, and sometimes it will alternate between on and off. No other lights on.
On the internet box, the “Internet” LED is constantly red, and the “WiFi” LED is blue.
I power-cycled the modem and then the internet box, but nothing happens, they go back to this no-connection state.
+6Hello
After checking, the issue has indeed been resolved following a technician's visit.
Everything should now be working properly. Please don't hesitate to contact us if you encounter any further issues.
Hello
After checking, the issue has indeed been resolved following a technician's visit.
Everything should now be working properly. Please don't hesitate to contact us if you encounter any further issues.
Hello
The Optical Network Terminal “ONT-GPON-4PORTS V3” was no longer functional. It was replaced by a new one “ONT-GPON-1PORT V4”. Thanks to Proximus for the quick response.
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