Hello, for ~ 3 days I have been observing a low download speed. Approximately 2-3mb / s, although earlier it was equal to 20-30mb / s. The recommendations for correcting that are indicated on the site did not help. How to solve this problem?
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Eventually you can contact 0800 55800 for support on the subject
Could it be possible that your mmaximum data volume amount X/month has been reached e.g. 100 GB/month for an Internet Start subscription? To be verified eventually in/via MyProximus account
I do suppose the speedtest has been made with 1 PC/laptop directly connected to the Bbox modem/router via utp/ethernet cable (and all other devices off)
Eventually if possible do check in the mean time your line status more in detail via the Bbox/Sagemtool in case the Bbox is of type Sagem (comme user with the user password present on a white sticker on the Bbox
Débit très lent | Proximus Forum
Most important parameters are current & maximum speeds in Mbps, noise margins in dB, profile name, DLM/Repair profile, distaance in m and modem/ROP compatible yes/no
Could you please indicate your client number in your profile? The number you have entered is not correct.