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Question

visit of Technik


Today I have taken over an apartment and find out that there was in the past internet from your company already installed.  So I would like to ask you if the Technik attendance is necessary or it is possible to activate the connection distantly. 
Thank you for your answer.

2 commentaires

Forum|alt.badge.img+4
  • Spécialiste
  • August 2, 2021

Proximus collaborateurs normally are not present anymore on this public forum till tomorrow morning

The Bbox3 modem/router normally is installed by a technician on site and the line (copper pair) will be to be reconnected at streetcabinet level (or LEX Local EXchange building)


David W
Forum|alt.badge.img+5
  • Community Manager
  • August 3, 2021

Hello @pavel.zlatak When you submit a connection request, automatic systems tell us whether there is a need for on-site intervention or not. If there has been no modification on the line then a technician should not intervene.