I realized that my date of birth on my profile is wrong, but I cannot modify it on my profile. How can I update it ? My identity validation is still pending, and would like to fix to avoid problems. Many thanks
Question
Wrong date of birth
+5- Modérateur
Hello
The date of birth can not be modified for the moment. If you want we can ask for the account to be removed so you can create a new one with the good date ?
Thank you Maxime. I was able to order an internet package in the meantime, so the account seems to be working. So I would rather not change anything at this point, as it might interrupt my order.
More importantly: I received an e-mail asking me to choose a date for the installation, but when I try to do so it does not show me any available dates. Can you help? We would like a date as soon as possible . It is quite urgent. The details of the order are:
| order reference number: ********** |
| -customer number: ******* |
| Installation on telephone/line number: *********** |
| - Installation address: ****************) |
+5- Modérateur
Hello
After check the appointment is fixed for 05/09 for your request.
I removed your personal data from your message 😉
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