Question

Moved to Belgium from India before lockdown, Technician came for installation but deferred the installation

S

Hello,

I moved to Belgium from India in the beginning of march. I ordered Internet and TV from proximus and was able to get an appointment on 30th March. But unfortunately, the technician had some difficulties in making the connection, he informed a colleague will visit us, but nobody ever showed up. I even contacted the Customer helpline, but they said you will get a call soon but no calls yet.

If your technician was not competent enough then why should i be bearing the consequences?

I am here completely dependant on mobile data even for office work and my wife and daughter cant even watch TV.  I think this is an urgent situation but somehow nobody shows any empathy. I expect some action from your end.

Following are the details of the installation:

Your order reference number: SHE-R4WEBSHOP007086411-1

 

Regards

Sanket Kotwal

Sanket Kotwal

3 commentaires

M_016F
Niveau d'utilisateur 7
Badge +4

Fyi

https://www.proximus.be/support/en/id_sfaqr_corona_support/personal/support/internet/internet-at-home/troubleshooting/coronavirus-proximus-helps-you-through-the-crisis.html

The interventions of our technicians are limited to give priority to medical staff and customers whose connection to the network is threatened

= there almost certainly are important delays 

&  a  temporary solution eventually could be:

https://www.proximus.be/en/id_cr_msub/personal/mobile/mobile-subscriptions.html

5G unlimited it’s also applicable for 2/3/4G and a SIM-card is sent by postal service (in a couple of days)

 

Conseil 1:Indiquez dans votre forum login profile votre n° client et n° tél (utilisez un champ libre p.ex. ticket pour toute info spécifique/privé au problème), info uniquement visible par les collaborateurs Proximus // Conseil 2: Consultez les FAQ https://www.proximus.be/support/fr/id_zwpr_support/particuliers/support.html
Isabelle.
Niveau d'utilisateur 7
Badge +3

Hi @sanketrockin,

 

I see your appointment is scheduled for tomorrow 14th april in the morning. Have you received this information? Have a nice day.:wink:

N'hésitez surtout pas à compléter votre profil en indiquant votre numéro de ligne ou de client. (Pas d'inquiétude, ces données resteront confidentielles sur le forum) Autre conseil : La réponse à votre question est correcte ? ‘Likez’-la et signalez-la comme ‘Meilleure réponse’. L’ensemble de la communauté en bénéficiera plus facilement.
S

Hello @Isabelle. 

The appointment is scheduled for 15th April, I am hoping to get a connection tomorrow. I will keep you posted on the progress.

 

Regards

Sanket Kotwal

Sanket Kotwal

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